Returns, REFUND OR EXCHANGES

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased.

Just contact us by email or telephone within seven (7) days of delivery of any products and such notification is confirmed in writing within 24 hours of its receipt by us, the Products shall be deemed to have been accepted by you.

Change of Mind Returns

Not in love? That’s fine! If you change your mind about the products you purchased from us online or in-store, we will refund the purchase price, or exchange those products in-store in the country in which they were purchased, subject to the following conditions:

1.      We will accept product returns and provide you with (at our discretion) a replacement for the Product (subject to availability) an store credit, refund or repair where:

2.      The Product delivered is faulty or is not of merchantable quality, or

3.      The Product delivered is not fit for its intended purpose, or

4.      The Product delivered does not match the description on the Site.

5.      If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please view our returns link on this Site for information on how to return a Product. You will need to complete a returns form, and provide us with:

6.      your name and contact details;

7.      the order number, invoice number and order date;

8.      details of the problem or the reason for your request to the return the Product;

9.      on some occasions, photograph(s) of Product that is damaged during transportation (if it's required we will advise you which email address to send it to);

10.  details of the Product being returned;

11.  We will evaluate your return request on receipt of the Product and notify you of the action taken. This includes non-acceptance, request for further information, refund and or exchange of the Product.

12.  Cost of returns;

13.  Cost of returns is to be paid by the Customer for any Product that is not found to be faulty.

Shipping costs may be refunded on faulty items only if the entire order is being returned and the customer provides proof of the shipping amount. Returns or Replacements